Shipping policy
Welcome to Sharkey Baby Diapers! We are committed to providing you with an exceptional shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your purchases.
* Free shipping across Canada on orders over $249 CAD, discount applied automatically at checkout (shipping rates over $30 are excluded).
1. Shipping Destinations
We currently ship to the following destinations:
- Domestic (Within Canada)
- International (Please note that shipping rates and times may vary based on location)
For Europe: please visit https://www.xkko.eu/
2. Processing Time
Orders are processed within [1-3] business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Shipping Rates & Delivery Estimates
Domestic Shipping:
Free shipping across Canada on orders over $249 CAD, discount applied automatically at checkout (shipping rates over $30 are excluded).
Rate is calculated automatically based on shipping address at checkout.
Parcel Services shipping in Canada - Time Frames ( link )
U.S and International Shipping:
Rate is calculated automatically based on shipping address at checkout.
Parcel Services (U.S. and International) - Time Frames (link)
Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
4. Shipping Carriers
We use the following carriers to deliver our orders:
- Canada Post
- UPS
- Purolator*
* Please note: Purolator cannot deliver to PO Boxes. For PO Box addresses, please select Canada Post as your shipping option.
5. Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number that you can use to check its status. Please allow [24-48] hours for the tracking information to become available.
6. Customs, Duties, and Taxes
Sharkey Baby Diapers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Damaged, Lost, or Stolen Packages
Sharkey Baby Diapers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. Incorrect Shipping Information
If a package is returned to Sharkey Baby Diapers due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Sharkey Baby Diapers is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
9. Shipping Restrictions
Certain items may not be shipped to certain destinations due to regulatory or carrier restrictions. These restrictions will be clearly marked on the product detail page.
10. Contact Us
If you have any questions or concerns regarding your shipping, please contact us at:
- Email: sharkey.babydiapers@gmail.com
Thank you for shopping with Sharkey Baby Diapers!
**Note:** This policy is subject to change without notice. Please check this page periodically for updates.