Refund policy

14-Day Return Window

We offer a 14-day return policy. This means you have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition as received
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation or receipt)

For hygiene reasons, items that have been used, washed, opened, or are not in resale condition cannot be returned.

How to Start a Return

To initiate a return, please contact us at: sharkey.babydiapers@gmail.com. 

If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Return address:
306-3082 Dayanee Springs Blvd
Coquitlam, BC V3E 0A3
Canada

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item so we can evaluate the issue and resolve it promptly.

Exchanges

The fastest way to get the item you want is to return your original item (if eligible) and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Non-Returnable Items

We do not accept returns on:

  • Sale items
  • Gift cards
  • Custom or personalized items
  • Items not in original condition (used, washed, or opened for hygiene reasons)

Contact

If you have any questions about returns or refunds, please contact: sharkey.babydiapers@gmail.com.